Money Back Guarantee
Last Updated: June 21, 2025
At Glamourbay (operated by Leaficient LLC), your satisfaction is our top priority. We want you to shop with confidence and peace of mind. That’s why we proudly offer a comprehensive 30-Day Money Back Guarantee on every purchase made directly at glamourbay.co.
1. Our Commitment to You
If you are not satisfied with your purchase for any reason, simply contact us within 30 days of delivery, and we will make it right.
You are eligible for a full refund for any qualifying return as detailed below.
2. Eligibility for Money Back Guarantee
To qualify for a full refund:
• Your item must be returned within 30 days of delivery.
• The item must be unused, unworn, in original condition, with all original tags, packaging, manuals, and accessories included.
• The Money Back Guarantee applies only to purchases made directly from glamourbay.co. Purchases from third-party sellers or other websites are not eligible.
• Customized, personalized, or final sale items are non-refundable unless received defective or damaged.
3. How to Initiate a Return or Claim
Step 1: Contact our Customer Service team within 30 days of delivery:
• Email: contact@glamourbay.co
• Phone: +1 708 847 8654
Step 2: Provide:
• Your order number
• Reason for the return
• If the item is damaged, defective, or incorrect: Please include clear photos or a brief video (if possible) to help us process your request quickly.
Step 3:
Our team will review your request and provide instructions, including the correct return address and, if applicable, a prepaid shipping label.
Do not return items without authorization—unauthorized returns may not be accepted.
4. Return Shipping Costs
Defective, damaged, or incorrect items:
We will provide a prepaid return shipping label and cover all return shipping costs.
Change of mind (remorse) returns:
Return shipping is the customer’s responsibility. We can provide a return shipping label and deduct the cost from your refund if you prefer.
5. Refund Process
Once we receive and inspect your return, we will notify you of approval or rejection by email.
Approved refunds will be processed within 7 business days of receiving your returned item.
Refunds are issued to the original payment method. Please allow 3–5 business days for your bank to post the refund.
No restocking fees apply.
Shipping charges are refunded only if your item was defective, damaged, or incorrect.
6. Exchanges
If your item is defective, damaged, or incorrect, you may request a replacement or exchange at no extra cost. We will send your replacement as soon as your return is received or carrier investigation is complete.
7. Gifts
If you received your item as a gift (purchased by someone else and shipped directly to you), you may return it for store credit.
Refunds can only be issued to the original purchaser’s payment method.
8. Order Cancellations
Orders may be canceled for a full refund if requested within 24 hours of purchase and before the order has shipped.
Contact us immediately to request a cancellation.
9. Late or Missing Refunds
If you haven’t received your refund within the expected timeframe:
• Double-check your bank or card account.
• Contact your bank or card provider (some processing times may vary).
• If you have done this and still need help, please contact us at contact@glamourbay.co.
10. Our Promise
We are committed to fair, fast, and friendly support at every step of your shopping experience. If you ever have a problem with your order, please reach out—we are here to help and make it right.
11. Contact Us
If you have any questions or need to start a return, contact our Customer Support Team:
Email: contact@glamourbay.co
Phone: +1 708 847 8654
12. Policy Updates
We may update this Money Back Guarantee occasionally. Any changes will be posted here.
Thank you for shopping with Glamourbay. Your satisfaction is always guaranteed.