Return and Refund Policy
Last Updated: June 21, 2025
At Glamourbay (operated by Leaficient LLC), we value your satisfaction and stand behind every product we sell. This Return & Refund Policy describes your rights and our procedures for returns, exchanges, and refunds.
1. 30-Day Return Policy
You have 30 days from the date of delivery to request a return, for any reason, provided your item meets the eligibility criteria below.
2. Eligibility for Returns
To qualify for a return, your item must be:
• In the same condition as received: new, unused, unworn, with tags attached, and in the original packaging.
• All original accessories, parts, manuals, and promotional items must be included.
• Free from odors, stains, or signs of use.
Non-Returnable Items:
• Personalized, custom-made, or final sale items (unless defective or damaged).
• Gift cards or downloadable software products.
3. How to Initiate a Return
Step 1: Contact our Customer Service team within 30 days of delivery:
• Email: contact@glamourbay.co
• Phone: +1 708 847 8654
Step 2: Provide:
• Your order number.
• Reason for the return.
• If the item is damaged, defective, or incorrect: Please include clear photos or a brief video (if possible) to help us process your request quickly.
Step 3:
Our team will review your request and provide instructions, including the correct return address and, if applicable, a prepaid shipping label.
Do not return items without authorization—unauthorized returns may not be accepted.
4. Return Shipping Costs
Defective, Damaged, or Incorrect Items:
We will provide a prepaid return shipping label at no cost to you.
Change of Mind (Remorse) Returns:
Return shipping is the customer’s responsibility. We can provide a return label, and the shipping cost will be deducted from your refund. No restocking fees apply.
5. Condition of Returned Products
Returned products must be in new, unworn, unused condition, with all original tags and packaging. Returns not meeting these conditions may be rejected or subject to a partial refund.
6. Refunds
Once your return is received and inspected, you will be notified by email of the approval or rejection of your refund.
Approved refunds are processed within 7 business days to your original payment method.
Refund Amount:
• Full purchase price of the returned item(s).
• Original shipping costs (only if the item was defective, damaged, or incorrect).
• Return shipping costs (if the item was defective, damaged, or incorrect).
• For remorse returns: Refund is minus any return shipping paid by us on your behalf.
• No restocking fees apply.
Please allow up to 3–5 additional business days for your bank or card issuer to post the refund.
7. Order Cancellations
Orders may be canceled for a full refund if requested within 24 hours of purchase and before shipment. To cancel, contact us at contact@glamourbay.co as soon as possible.
8. Exchanges
If you received a defective, damaged, or incorrect item, you may request an exchange or replacement at no extra charge. Contact us with your order details and photos (if possible).
9. Gifts
If your item was marked as a gift and shipped directly to you, you may return it for store credit. Refunds can only be issued to the original purchaser’s payment method.
10. Late or Missing Refunds
If you do not receive your refund within the stated timeframe, please:
• Check your bank or card statement again.
• Contact your payment provider (bank, credit card company).
• If you still have not received your refund, contact us at contact@glamourbay.co
11. Return Address
The specific return address will be provided to you after your return request is authorized, as we have multiple fulfillment centers.
12. Customer Support
For any questions regarding returns or refunds, please contact our Customer Service team:
Email: contact@glamourbay.co
Phone: +1 708 847 8654
13. Your Rights
This policy does not affect any statutory rights you may have as a consumer under applicable law.
Thank you for shopping with Glamourbay. Your satisfaction is always our priority.